Building Virtual Rapport with Emotion Expressions: Hotel Responses to Positive Online Reviews
- Taw, Ly Wen, Libert, Alan R., Paramasivam, Shamala
Managing Virtual Rapport on TripAdvisor: Discourse in Hotel Responses to Negative Online Reviews
- Taw, Ly Wen, Paramasivam, Shamala, Libert, Alan, Moskovsky, Christo, Jalaluddin, Ilyana, Darmi, Ramiza
Hotel Responses to Online Reviews: The Opening and Closing Move Structures in Rapport Management
- Taw, Ly Wen, Paramasivam, Shamala, Libert, Alan Reed, Darmi, Ramiza Binti, Jalaluddin, Ilyana Binti
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